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Resume Details: Griffen Angel

Address :

3331 Open Field Lane, 313 Charlotte NC USA

Email :


Web :


Phone :
Fax : 7042470490

Willng to Relocation :
Desire Location:
Europe, Asia, South America
Date Available :
Desire job Title::
GIS Analyst seeking international opportunity
Year of Experience:

Education :
University of North Carolina at Charlotte
Charlotte, NC

Master of Arts – Geography, May 2015
- Thesis – Web Visualization of Urban Environments in 3D for Green Building Education.

Bachelor of Arts – Geography, magna cum laude, Fall 2011
- Awarded James W. Clay Memorial Scholarship for Cartographic/GIS Excellence (Spring 2011)
- Designed geocaching course and map for UNCC Geocaching Race (Spring 2011)

Appalachian State University
Boone, NC

Bachelor of Arts – Psychology, Fall 2001
- Member of Psi Chi – the psychology honor society
GIS Skills :
Adobe Illustrator
ArcGIS Online
ArcGIS Server/Portal
Business Analyst/BAO
Geodatabase Management
Esri Web Templates
Flex Viewer
HTML/Web Design
Map Service Caching
Microsoft Office
Mobile Applications
Model Builder
Raster/Spatial Analyst
Silverlight Viewer
3D Analyst
Tech Support
Web AppBuilder
Web Applications
Work Experience :
Server Support Analyst
Jan 2015 - present

Provide technical support for ArcGIS for Server, server extensions and related products. This includes Web AppBuilder (developer’s edition), Viewers for Flex and Silverlight, GeoEvent Processor, Portal for ArcGIS, MapStudio, Collector for ArcGIS, ArcGIS Online and related others.

Support provided involves troubleshooting and instruction regarding server security, data stores, service tuning and performance, web application deployment, publishing and configuration of all services, including map, feature, image, geoprocessing and geodata services, among others.

Exceeded the standards for average time to resolution, customer satisfaction and documentation quality for all quarters

Desktop Support Analyst
July 2013 – Dec 2015

Provided technical support for the Esri Desktop line of products. This includes ArcGIS (and its various extensions), Python IDLE/ArcPy, raster data, Model Builder, ArcGIS Online, Business Analyst, BAO, ArcExplorer, CityEngine and related others.

Support provided involved troubleshooting software malfunctions, educating users on how to implement workflows, general questions about the software and conceptual discussion on GIS techniques.

Exceeded the standards for average time to resolution, customer satisfaction and documentation quality for all quarters

Designed award-winning static map for an intra-office map/web design competition.

Was able to find creative solutions for users when their original workflows did not work.


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